Fix the system,
not the symptom.
Willsight investigates major failures down to the underlying systems, so leaders and decision makers can learn, act and build sustainable high performance. We then help your people, especially your front-line leaders, investigate and solve problems for themselves.
Two ways we help you perform
Most investigations stop at the broken part or the person nearest to it. We go deeper, to the decisions, processes and conditions that made the failure possible. Then we build the skills to keep doing it.
Systemic failure investigation
Independent investigations that trace a failure from the physical cause to the system behind it, and translate the findings into lessons management can act on.
- Rapid-response investigation of major equipment failures and incidents
- Causal Learning analysis of the organisational, process and design causes
- Independent review of investigations and corrective action plans
- Learning sessions that turn findings into decisions for leadership teams and boards
Investigation & problem-solving capability
Training and coaching that give your people, from investigators to front-line leaders, the skills and habits to find and fix problems themselves.
- Investigator training in structured causal analysis
- Coaching for front-line leaders and supervisors on live problems
- Facilitation of investigations and problem-solving workshops
- Embedding problem-solving routines that last after we leave
Three perspectives, one standard of evidence
Each of our clients asks a different question about the same failure. We answer each one with the same rigour and independence.
Operations executives
COOs, plant & asset managers
- Independent investigation of critical failures and repeat losses
- Clear lessons on the systemic causes leadership can change
- Training and coaching that build problem-solving skills in front-line leaders
Fewer repeat failures and teams that solve problems themselves.
Regulators
Energy regulators, safety authorities & system operators
- Independent investigation of major outages and incidents
- Review of operators' investigation reports and corrective actions
- Lessons that apply across the sector, not just one site
Evidence you can rely on, and learning that spreads.
Investors & boards
Private equity, infrastructure funds & directors
- Independent view on major failures at portfolio or owned assets
- Insight into whether management systems are learning from failure
- Capability programmes that protect long-term performance
Confidence that problems are fixed at the source.
From one failure to lasting improvement
Phased engagements with clear scope and transparent pricing, from the first call to capability that stays in your organisation.
Respond
Rapid site visit, evidence preservation, sequence of events and an agreed investigation plan.
Investigate
Data, records, interviews and specialist input, traced from the physical cause to the underlying system.
Learn
Clear findings and prioritised actions, presented to the leaders who can change the system.
Build capability
Training and coaching so your teams find and fix the next problem themselves.
Built for asset-intensive operations
Experience across Europe, Africa, the Middle East, Asia and Australia.
Facing a major failure, or want your teams to solve problems at the source?
Get in touch for a confidential discussion. We can usually mobilise quickly for urgent investigations.